FAQ

How long does delivery take?
Most orders arrive within 10–13 business days from purchase.

Do you offer free shipping?
Yes. All orders ship free.

Where do you ship?
UK, Ireland, and the USA.

What if my item arrives damaged?
Contact us within 48 hours with photos. We’ll arrange a replacement or refund.

Can I return a lamp or décor item?
Yes, as long as it’s unused and returned within 30 days.

Who pays for return shipping?
Customers cover return shipping unless the item is faulty or incorrect.

When will my refund be issued?
Refunds are processed within 8 business days after inspection.

Can I cancel my order?
Yes, if the order hasn’t shipped yet.

How do I track my order?
Tracking details are emailed after dispatch.

Which payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay.

Is checkout secure?
Yes. All payments are SSL-encrypted and securely processed.

How can I contact you?
📧 info@kreking.com
We usually respond within 1–2 business days.

Phone: + 351 912 641 681

Address: 32 Braemar Drive, SALE. M33 4NJ. United Kingdom

Email: info@kreking.com

Do you need support?
Please contact us. We will respond within 24 hours.

Support:
Phone and Live Chat Support: Monday - Sunday: 08:00 - 18:00 (GMT+1)